Shipping policy
LIVIN — Shipping Policy
Last updated: 14 August 2026
At LIVIN we're committed to getting your order to you reliably, wherever you are. Here's exactly how our shipping works.
Questions about a delivery? Email us at Support@livinera.com.
1. Order Processing
- Orders are processed within 1–2 working days, excluding weekends and public holidays
- Orders placed outside business hours begin processing on the next working day
- During sales, launches and holiday periods, processing may take slightly longer. We'll say so on the site when that's the case.
2. Delivery Times
Estimated delivery: 6–12 working days after dispatch.
Counting processing, most orders arrive within 2–3 weeks of purchase.
Delivery times are estimates, not guarantees. Actual transit time varies with destination, customs clearance and courier conditions.
3. Shipping Costs
Free worldwide tracked shipping on every order. No minimum spend, no surcharges at checkout.
4. Customs, Duties & Import Taxes
Free shipping covers delivery only. It does not cover import charges.
- Any customs duties, import taxes, VAT or handling fees charged by your country are the customer's responsibility and are not included in your order total
- These charges are set and collected by your local customs authority, not by LIVIN. We can't predict or refund them.
- If a parcel is refused at customs or returned to sender because import charges went unpaid, we can refund the item value minus any return shipping costs we incur
Please check your country's import rules before ordering if you're unsure.
5. Tracking & Shipping Confirmation
- You'll receive a shipping confirmation email with a tracking number once your order is dispatched
- Tracking can take 2–5 days to show its first scan after dispatch. This is normal and doesn't mean your parcel is lost.
- If your tracking hasn't updated in 10 working days, contact us and we'll investigate with the courier
6. Split Shipments
Orders containing multiple items may ship in separate parcels, sometimes from different fulfilment locations and arriving on different days.
If this applies to your order you'll receive separate tracking numbers, one per parcel. Receiving part of your order isn't a sign the rest is missing.
7. Delays
We aim to meet the timelines above, but delays can occur due to:
- High order volumes and peak seasons
- Customs inspection and clearance
- Courier disruptions, strikes, severe weather and other events outside our control
LIVIN isn't liable for delays caused by these external factors. If your order is significantly past the estimated window, contact us — we'll chase the courier and, where a parcel is genuinely lost in transit, arrange a replacement or refund.
8. Incorrect or Incomplete Addresses
- Customers are responsible for entering accurate and complete shipping details at checkout
- If you spot a mistake, email us within 12 hours of ordering and we'll correct it if the order hasn't been processed
- We aren't responsible for orders delivered to an incorrect address supplied at checkout
- Parcels returned to us due to a wrong or incomplete address can be reshipped at the customer's cost
9. Lost or Stolen Parcels
- Where tracking shows a parcel as delivered, LIVIN isn't responsible for loss or theft after that point. Please check with your household, neighbours and building management first, then file a claim with the courier.
- Where a parcel is lost in transit and never marked delivered, contact us. After the courier's investigation window has passed, we'll arrange a replacement or full refund at no cost to you.
10. Contact Us
LIVIN Email: Support@livinera.com
We respond to shipping enquiries within 1–2 business days. Please include your order number.
This shipping policy may be updated from time to time. The version published on our website at the time of your purchase is the version that applies to your order.