Refund policy

LIVIN — Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@livinera.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Support@livinera.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Livinera26@gmail.com.

LIVIN — Return & Refund Policy

At LIVIN, we aim to provide a smooth and reliable shopping experience. If something isn’t right, this policy outlines how we handle returns, refunds, and exchanges.

1. Eligibility for Returns
- The item is unused, unopened, and in original packaging
- The return request is made within 14 days of receiving your order
- You have a valid proof of purchase (order number or receipt)
We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products (especially hygiene-related items)
- Perishable goods or consumables
- Items marked as final sale or non-refundable
- Gift cards or promotional items

3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item:
- Contact us within 48 hours of delivery
- Provide clear photos/videos as evidence
We will arrange a replacement or full refund at no extra cost

4. Return Process
To initiate a return:
- Email us at Support@livin.com.
- Provide your order number and reason for return
- Wait for approval and return instructions
Do not send items back without prior approval.

5. Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- We recommend using a trackable shipping method
- LIVIN is not responsible for lost return parcels

6. Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 10–14 business days
- Refunds will be issued to your original payment method
- Shipping fees (if any) are non-refundable

7. Exchanges
We only replace items if they are defective or damaged.
For exchanges, contact us at Support@livinera.com.

8. Order Cancellations
- Orders can only be cancelled within 12 hours of purchase
- Once processed or shipped, cancellations are not allowed

9. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment provider again
- Contact your card issuer (processing times may vary)
- If still unresolved, contact us at Support@livinera.com.

10. Contact Us
For any return or refund inquiries:
Email: Support@livinera.com.
Business Name: LIVIN

This policy is subject to change without prior notice.